Office 365 (Apple Mail / Calendar) - Configure Apple Mail / Calendar on Mac OS 10.9

Best Effort Support Only

This document contains instructions on using a non-Microsoft email client, such as Apple Mail or Thunderbird. Microsoft does not recommend these clients for use with Office 365, and there are often significant limitations in client functionality as a result.

Because of this, the DoIT Help Desk is only able to offer best effort support for these clients, and certain issues may require the use of a Microsoft client in order to be resolved. For more information on Office 365 client support, please see: Office 365 - Which clients/protocols will be supported?.

This document explains how to connect to the Office 365 service.

Configure Apple Mail/Calendar for Office 365

  1. Open System Preferences

    system preferences icon

  2. Click Internet Accounts.

    internet accounts icon

  3. On the account type page, click Exchange type. Continue to the next step.

    mail app account type selection screen

    Important: If you are not presented with the above screen, you may need to click on the "+" sign located at the bottom left of the "Accounts" window. This action will start the account creation process.

  4. On the following page it will ask for your account credentials:

    account credentials screen

    • Your Name: Enter your name as you'd like it to appear
    • Email Address: - Enter the primary address of your Office 365 account which will take one of the following forms: netid@wisc.edu or first.lastname@wisc.edu or name@domain.wisc.edu
  5. Note: You SHOULD NOT be prompted to or enter your password into Microsoft Exchange. Password should only be entered through UW Madison's secure NetID login portal.

    Click Continue

  6. You will now be redirected to UW Madison's secure NetID login portal.

    Secure NetID Login Portal

    Enter the required login information described below and then verify your login with DUO.

    • Username
      • For NetID Account(e.g. bbadger@wisc.edu), enter:
        • netid@wisc.edu (bbadger@wisc.edu)
      • For Service Account(buckingham.badger@doit.wisc.edu) enter:
        • name_domain@wisc.edu (buckingham.badger_doit@wisc.edu)
          For multi-level domains, name@domain1.domain2.wisc.edu, use the following format: name_domain1.domain2@wisc.edu.
    • Password: Enter the password associated with the account you entered above.

    • Note: if you don't know whether you are attempting to configuring a NetID account or a Service account, please contact your domain administrator or the DoIT HelpDesk.

  7. Account summary page is next.

    mail app account summary screen

    Click Continue.

  8. Next, you will be presented with the applications to configure:

    mail app select apps screen

    It is recommended that you select all the applications listed: Mail | Contacts | Calendar | Notes | Reminders.

    Click Done to finalize creating the account.

    Your account is now configured.

  9. One final step is required for Apple Mail users: disable client side spam filtering. After starting Apple Mail, it is very important that you disable this feature before using Apple Mail.

Note: If your original WiscMail/WiscMail Plus account was configured on this device, use the following instructions to remove the account: Apple Mail / Calendar - Removing an account.

Important: Depending on the size and amount of emails you have in your account, Apple Mail may require some time to completely download all of your mail (and other data) the first time you load Apple Mail after configuring your account.

Configure Access to the Campus Directory (Whitepages)

Remember: the Global Address List (GAL) will only contain Office 365 accounts. Therefore, you may still need access to the Campus Directory (Whitepages) to find the person you are searching for.

Use these instructions to configure the Campus Directory (Whitepages) within this client.

See Also:




Keywords:microsoft office365 o365 Mac eMail app mail.app osx X Apple server installation configure setting configuration configuring calendar exchange Mavericks   Doc ID:35262
Owner:Help Desk KB Team .Group:DoIT Help Desk
Created:2013-11-13 15:32 CSTUpdated:2019-12-16 13:26 CST
Sites:DoIT Help Desk, DoIT Tech Store, Office 365
Feedback:  52   35