WiscIT - How to Log into WiscIT

This document describes how to log into WiscIT, DoIT's Incident Management and Change system. This document is intended for WiscIT Users, Officers, or Agents.



Web Client

Chrome, Firefox


Windows Client

Mac: Access via the WAF

* If you received an Error, "Already Logged In", click yes and your session will be ended.

Differences Between Clients

The clients have different functionalities, and the one you choose will depend on what work you are doing. The web client and desktop client are largely identical in terms of function, however, the desktop client offers the following additional tools:

  • Knowledge Search
  • Dashboard and widget creation (via Dashboard Manager and Widget Manager)
  • One-Step creation (via One-Step Manager)
  • Search configuration and creation (via Search Manager and Quick Search Builder)
  • Bulk-Add CIs (via a Change Request)

See [Link for document 41865 is unavailable at this time.] for additional details on client differences.

Trouble Signing In

For either client, you will need to supply your NetID credentials for access. If you still have access issues after supplying your NetID credentials, you may require WiscIT Officer credentials - point your supervisor to WiscIT - Submitting WiscIT Officer Account Requests  for an Officer credential request.


To submit feedback, requests, bug reports, or enhancement requests about WiscIT Powered by Cherwell, please send an email to wiscit-feedback@doit.wisc.edu.

Keywords:WiscIT Cherwell login log-in logged in access open launch install use officer client URLs address web desktop client browser signing sign-in signin "signing in"   Doc ID:11977
Owner:Brian G.Group:WiscIT - Wisconsin IT Service Manager
Created:2009-08-12 19:00 CDTUpdated:2021-03-15 15:39 CDT
Sites:DCTeam, DoIT Help Desk, DoIT Staff, DoIT Tech Store, Learn@UW-Madison, Network Services, Systems & Network Control Center, Systems Engineering, Voice Services, WiscIT - Wisconsin IT Service Manager
Feedback:  5   8