Smartsheet - Frequently Asked Questions
Smartsheet offers collaborative project task and schedule management with email notifications of assignments and completions, shared portfolio management, project/work intake form and workflow, storage of project documentation, and basic/high level resource and capacity planning.
The Smartsheet Higher Education plan will provide unlimited sheets, a set of premium apps, single sign on through our NetID service, and a collaborative environment that maintains a single sheet version.
Frequently Asked Questions
What is Smartsheet?
Smartsheet is a software as a service (SaaS) offering for collaboration and work management, developed and marketed by Smartsheet Inc.
Why would I want to use Smartsheet?
Smartsheet is used to assign tasks, track project progress, manage calendars, share documents, digital asset management, automate processes, create and publish reports and dashboards, and manage other work, using a tabular user interface.
How do I log in?
You can log in with your NetID here: https://smartsheet.it.wisc.edu/
Where do I go to get a license?
Please request a license by contacting the Help Desk (Get Help from DoIT), or submit a request form.
Do I need a license to view a Smartsheet?
No. You can view and/or edit content that has been shared with you. A license is needed to create your own sheets, reports or dashboards.
How much does a Smartsheet license cost?
A Smartsheet license costs $410.94 per user per year (FY22). This license includes many premium apps from Smartsheet such as Dynamic View, Data Shuttle, Data Mesh, Calendar, and Pivot.
Are license costs prorated?
Yes, we prorate license prices to correspond with a license renewal date of the next July 14th. If you purchased on January 13th, for example, your initial purchase would be about half of the annual fee. No refunds may be given, however licenses may be transferred to another individual.
How can my department save on license costs?
Not everyone needs to be a licensed user.
A licensed user is a paid user who can create new items in Smartsheet including sheets, reports, and dashboards, and share them with others.
A free user is someone who does not have a paid Smartsheet license. Free users have the ability to view and/or edit the items they have been shared to, but they do not have the ability to create their own items without a license.
What additional-cost Smartsheet premium apps are available?
JIRA Connector provides visibility into IT and software development projects being tracked in Jira and is licensed per department.
Please contact the Help Desk for current pricing: Get Help from DoIT.
Where can I go for more training and help?
Please visit Smartsheet's Help and Learning Center.
I think Smartsheet might be down. Where can I check?
https://status.smartsheet.com/